Security and product alerts. Service coverage management. Product lifecycle management. When a network problem affects business-critical systems, it requires fast response and a deep understanding of the technology to resolve the incident quickly.
Smart Net Total Care offers award-winning technical support from the TAC combined with advance hardware replacement, onsite support options, online tools, and self-help documentation for device-level support to help you reduce the risk of business interruptions caused by network issues. These capabilities help ensure that you get rapid response and can quickly identify your devices and their service coverage information in order to streamline your interaction with TAC support representatives.
Staying current with Cisco alerts regarding security recommendations, hardware updates, and software releases can be challenging. Smart capabilities help preempt network disruption by allowing you to identify and manage relevant alerts for your devices. They proactively identify which devices are affected by Cisco published product alerts and security advisories and enable you to document alert-related activity.
Alert information is available for hardware, software and security alerts, and field notices. An alert management workflow allows you to assign status information to alerts. It then filters future alerts so that you receive only those that still require your attention. Alert status information also makes it easy for supervisors to monitor your team's progress toward desired goals as they work on reviewing alerts and performing the required actions.
Without good visibility into your installed base and service contract status, there is a risk that an uncovered device will have an outage, and then you will be scrambling to find a solution while your network is compromised. The portal reports help ensure that your business-critical assets have the necessary service coverage to meet business needs and comply with corporate policies. The portal provides automated installed base and contract management functionality to assist you in determining the proper coverage for your Cisco devices.
Whereas manual methods of tracking service coverage for large or complex networks can be time-consuming and prone to error, SNTC uses automation to save time and reduce risk. Using up-to-date data from the portal can provide dramatic efficiencies over maintaining labor-intensive spreadsheets while also reducing the risk of errors.
Up-to-date records about coverage also simplifies your renewal and budget planning processes. SNTC enables you to quickly identify service contracts that will be expiring at various intervals so that you can plan for renewals and identify budget requirements. No matter the size of your business, you are dependent on your network applications and vulnerable to the lost revenue that can result from a network outage.
Cisco CX provides a range of service options for you to choose from, starting with a basic level of 8x5 callback within one business day from TAC engineers for non-critical issues with Support Essentials to direct phone access 24 hours daily with SNTC. This could be someone from your organization, or a partner can onboard someone from one of their end customers to self-administer user access for their end customer contract s.
Getting Started. Basic Training. In-Dept Training. Training Sessions. Batch Uploads and Onboarding Peer Administrators. Access troubleshooting and technical documentation, bug information, and online tools to help you resolve issues quickly without opening a case. Download operating system software updates for your licensed feature set.
Receive equipment replacements for defective hardware in as little as two hours. Cisco can help you set up and manage the collector that populates the SNTC portal.
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Link your Contracts. Associate a Contract How-To Video. Manage risk, fix problems, and operate efficiently with responsive, smart support. Watch video Contact us. What is Smart Net Total Care? Read At-a-Glance. Reduce downtime and operate smoothly. Service highlights. Hardware support Resolve issues faster with hour access to Cisco experts.
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